Check back here often for updates on the process. We will also report the completion status here so you will know whether or not to delete your email profile and recreate it, or if you need to continue using your existing profile until the process can be completed.

Timeline:

• Fri Nov. 12^th 10PM EST:
  • Perform preliminary migration checks - Completed
  • Connect exchange server to Office 365 environment to perform transfer - Completed
  • New User Mailbox Migration from Exchange
• Sat Nov 13^th
  • Migration process continues - Completed
  • Exchange server goes offline - Completed
  • MX Record Updated to point to new server - Completed
  • Synchronize all passwords to Azure Active Directory - Completed
  • Test connectivity - Completed
• Sun Nov 14^th
  • perform delta - Completed
  • Troubleshoot failed migration accounts - Completed
  • test connection to Office.com - Completed
  • test connection to ActiveSync - Completed
  • test connection to O365 / Outlook client - Completed
• Mon Nov 15^th
  • Post Migration Tasks
    • Clean up orphaned items - In Progress
    • Manually create distribution groups (Regional / Dynamic groups not importable) - Completed
    • Test connection to Zoho - Completed
    • Troubleshoot any problem mailboxes
• Tue Nov 16^th
  • Post Migration Tasks Continued
    • Troubleshoot any problem mailboxes
    • Continue mailbox setup assistance
• Wed Nov 17^th
  • Post Migration Tasks Continued
    • Troubleshoot any problem mailboxes
    • Continue mailbox setup assistance
    • Texas / Colorado connection issue troubleshooting - Completed
• Ongoing Tasks
  • Post Migration Troubleshooting

1. Close your Outlook
2. Search for “Control Panel” or Start > Settings > Search Control Panel in top search field
3. Click the Mail (32 bit) icon to Open the mail applet
4. Click the Email Accounts button
5. Select your email account and click Remove
6. Confirm the removal

1. Launch your Outlook (2010, 2013 or 2016) or Click New from the Control Panel Mail Applet
2. Once Outlook opens, click Next
3. Click Yes to configure an email account
4. Complete the necessary fields - Your Name (First and Last name )
   1. Email Address: @porcelanosa-usa.com
   2. Password: [your email password ]
5. Click Next
6. A password prompt will appear – enter your email password and press ok
7. If the configuration is successful then you will click Finish
8. Your email will be setup and you will need to allow time for the new account to synchronize with the server and download your mailbox again.

1. Go to Settings > Mail > Accounts (Depending on your iOS version you may need to tap on Passwords & Accounts)
2. Select your email account
3. 
4. Click Delete Account
5. 
6. Confirm
7. 

1. Open your iPhone or iPad's Settings.
2. Tap Mail > Accounts. (Depending on your iOS version, you might need to tap Passwords & Accounts.)
   
3. Tap Add Account.
   
4. Tap Microsoft Exchange.
   
5. Enter your Email and a short Description (like your company's name or email type), and then tap Next.
   
6. Tap Sign In to confirm you want to use your Microsoft Exchange account.
   
7. Enter your Password and tap Sign In. (You might need to choose your account type as a Work or School to continue.)
   
8. If your admin enabled multi-factor authentication (MFA), verify your account or set up the Authenticator app.

Note: If Microsoft can't find your account, you might be asked to enter your details manually:

• Email: Your Microsoft 365 email address
• Password: Your Microsoft 365 email password
• Server: outlook.office365.com (this is required)
• Domain: This can be left empty
• Username: Your Microsoft 365 email address

1. Tap Next. You might be asked to select Consent on behalf of your organization. This allows Microsoft 365 and the Mail app to work together. Tap Accept.
2. Tap Save. You can come back and update settings here at any point.
   
3. That's it! You'll see your Microsoft 365 account under Accounts.
   

The Web portal located at https://mail.porven.com will no longer be available. For web access please use the following site:

https://office.com

1. Click Sign-In
2. Enter your email address
3. Click Next
4. Select Work or school account
5. Enter your password [your email password] In the event that your Porcelanosa-USA credentials do not work please refer to the temporary credentials that you were sent via email:

• Username: [email protected]
• Password: [Temporary password]

Use the following steps to connect your Outlook email to Zoho CRM. This will allow you to send and recieve emails directly within Zoho CRM.

1. Sign in to Zoho CRM in your web browser
2. Go to Setup screen, by clicking the gear icon at the top right hand side
3. Select email under the channels section
4. Select: Email >Get Started >Office 365
5. Select the IMAP configuration option
6. If your screen looks like the screenshot below after step #4, please scroll all the way to the bottom and click on “Deactivate IMAP”
7. 
8. Then refresh your page and follow the instructions again
9. Enter your name and outlook credentials and click continue
10. Select Public - Shared with Everyone
11. If the synchronization is successful you will see the message below. If you receive an “Invalid Credentials” error message please make sure to verify you are using your outlook password. If you continue to receive the same error message please contact [email protected]

• Log in to your Zoho account as you usually would.
• Click on the gear at the top right and look for Microsoft under MARKETPLACE

• Under Office 365 click on Enable under Meetings

• Sign in using your email and your email password

• If your sync is successful you will see “Active” in green below

• You will then see a separate calendar in your inbox called “Zoho CRM Calendar”

• All your Zoho meetings will now sync to this new calendar. You can manage your meetings from there, or you can add them manually to your main calendar by double clicking on it and selecting “Copy to My Calendar”